E-commerce Operations Specialist - Remote

Overview

We are seeking a highly motivated and detail-oriented E-commerce Operations Specialist to join our team. The ideal candidate will be a fast worker, proficient in English, and possess strong writing skills.

In Short

• Efficiently process customer orders, ensuring accurate and timely fulfillment.
• Manage order status updates and resolve any order-related issues.
• Monitor inventory levels and restock items as needed.
• Maintain accurate inventory records and conduct regular audits.
• Respond promptly to customer inquiries and resolve issues in a professional and timely manner.
• Provide excellent customer support through various channels (email, chat, phone).
• Accurately input and update data in our proprietary software and Excel spreadsheets.
• Analyze sales data and identify trends to optimize operations.
• Assist in creating product descriptions, marketing copy, and other online content.
• Perform additional tasks as required to support the e-commerce team.

Requirements

• Proficient in English with strong writing skills.
• Detail-oriented and able to work efficiently.
• Experience in order processing and inventory management.
• Strong customer service skills.
• Familiarity with data entry and analysis.
• Ability to create engaging content.

Benefits

• Opportunity to work in a dynamic e-commerce environment.
• Flexible working hours.
• Supportive team culture.