Customer Support Specialist - Remote

Overview

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

In Short

• Offering support to Reedsy users;
• Reviewing projects submitted on the platform;
• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
• Maintaining and update our FAQ based on user feedback and questions;
• Suggesting product features based on user feedback;
• Contributing to maintaining a high NPS (currently at 86!).

Requirements

• Experience in customer support or a related field;
• Strong communication skills;
• Ability to analyze user feedback;
• Familiarity with email design and in-app messaging;
• Team player with a proactive attitude;
• Passion for helping authors and creative professionals.

Benefits

• Work in a dynamic and creative environment;
• Opportunity to contribute to a growing community;
• Flexible working hours;
• Remote work options;
• Access to industry professionals;
• Competitive salary and benefits.