Customer Service Representative in Travel (Remote)

Overview

Prestige Travel Agency by Mich USA is seeking a Customer Service Representative in Travel (Remote) to support clients at every stage of their travel experience. In this direct customer service role, you will be a reliable point of contact, from the initial booking to post-trip follow-up, ensuring a smooth, personalized, and high-quality experience.

In Short

• Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information about destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure customer satisfaction.
• Proactively follow up with customers before and after their trips to ensure a positive experience.
• Address customer concerns or issues with empathy, professionalism, and a solution-oriented approach.
• Maintain accurate documentation and update booking systems as needed.

Requirements

• Excellent verbal and written communication skills.
• Experience in customer service (preferably in travel, hospitality, or related fields).
• Strong organizational skills and attention to detail.
• Comfortable using technology and willing to learn new booking systems and platforms.
• Reliable, proactive individual capable of efficiently managing multiple customer requests.
• Genuine interest in travel and helping customers plan memorable experiences.

Benefits

• 100% remote work environment.
• Flexible scheduling options.
• Opportunities for professional growth within the company.
• Access to travel industry-related benefits and discounts.
• Supportive team culture with ongoing training and development.