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Customer Service Representative in Travel (Remote)

Posted 3 hours ago
Customer Service
Full Time
Dominican Republic

Overview

Prestige Travel Agency by Mich USA is seeking a Customer Service Representative in Travel (Remote) to support clients at every stage of their travel experience. In this direct customer service role, you will be a reliable point of contact, from the initial booking to post-trip follow-up, ensuring a smooth, personalized, and high-quality experience.

In Short

  • Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms.
  • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
  • Provide accurate and timely information about destinations, travel requirements, and agency policies.
  • Coordinate booking details and confirm itineraries to ensure customer satisfaction.
  • Proactively follow up with customers before and after their trips to ensure a positive experience.
  • Address customer concerns or issues with empathy, professionalism, and a solution-oriented approach.
  • Maintain accurate documentation and update booking systems as needed.

Requirements

  • Excellent verbal and written communication skills.
  • Experience in customer service (preferably in travel, hospitality, or related fields).
  • Strong organizational skills and attention to detail.
  • Comfortable using technology and willing to learn new booking systems and platforms.
  • Reliable, proactive individual capable of efficiently managing multiple customer requests.
  • Genuine interest in travel and helping customers plan memorable experiences.

Benefits

  • 100% remote work environment.
  • Flexible scheduling options.
  • Opportunities for professional growth within the company.
  • Access to travel industry-related benefits and discounts.
  • Supportive team culture with ongoing training and development.

Translated from Spanish

P.T.A.B.M

Prestige Travel Agency by Mich

Prestige Travel Agency by Mich is a remote travel agency dedicated to providing exceptional customer service throughout every stage of the travel journey. With a focus on luxury and leisure travel, the agency aims to create personalized and high-quality experiences for its clients. The company values detail-oriented and service-driven individuals who are passionate about travel and hospitality. Offering a supportive team culture, flexible scheduling, and opportunities for professional growth, Prestige Travel Agency by Mich is committed to diversity and inclusion, making it an ideal workplace for those looking to thrive in the travel industry.

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