Customer Support Specialist - Remote

Overview

Prenetics, a leading genomics-driven health sciences company, is revolutionizing prevention, early detection, and treatment. Our prevention arm, CircleDNA, uses next generation sequencing to offer the world's most comprehensive consumer DNA test. At CircleDNA, we are on a mission to empower individuals to take control of their health and well-being. Since our inception in 2019, we have been providing a comprehensive genetic testing service that offers insights into a variety of health areas. Our cutting-edge technology and user-friendly online platforms have enabled us to offer actionable DNA insights that help people make informed decisions about their health. As a part of Prenetics Group, a global leader in genomics and personalized healthcare, we are committed to expanding our portfolio to include other exciting products such as vitamins, supplements, and other health assessments. Join us in our quest to revolutionize personalized healthcare.

In Short

• Identify customer needs and offer clear explanations of product offerings.
• Follow up on pre-sales inquiries to convert leads into customers.
• Assist customers by understanding their issues and providing solutions.
• Stay updated on product knowledge and company announcements.
• Advocate for customers and provide feedback for product improvement.
• Escalate relevant issues to management or stakeholders.
• Use various tools to support customers through chat and email.
• Assist in general administrative activities as assigned.

Requirements

• Strong communication skills.
• Experience in customer support or sales.
• Ability to work with various software tools.
• Organizational skills and attention to detail.

Benefits

• Opportunity to work in a leading health sciences company.
• Engaging work environment.
• Potential for career growth.