Customer Support Specialist - Remote

Overview

Our mission is to enable passionate people to grow the businesses they love. We are doing this by helping 5.000+ entrepreneurs with the fastest and easiest growth marketing platform. So you work work directly impact thousands of entrepreneurs & their customers.

We're 100% bootstrapped & profitable. With less than 40 people we were able to scale our company to over €11M ARR. Now we are on our journey towards 100M ARR – and we believe by staying a small team with highly talented people we will get there fastest. 🌟

We're in an exciting phase, expanding internationally and maturing our product and culture at the same time. We prioritize great execution and high impact - we strive for highest quality in what we do, as we believe the world doesn’t need more mediocrity.

We foster a culture of ownership and freedom in a fully remote environment across Europe, enabling us to build the lives we want while making maximal impact. Come join our team of extraordinary people! 🚀 

 

In Short

• You answer customer requests, handle bug issues and investigate on the customers account about problems
• You categorise and analyse insights from conversations with customers to improve our products and processes
• You identify potentials for a better customer journey and self service
• You maintain and expand articles, bots, the knowledge library and auto replies to achieve fast but qualitative support
• You take responsibility for own projects and ensure it is completed within a quarter to improve support service
• You participate in customer onboarding calls if needed to ensure a smooth start with our product

Requirements

• You know how customers expectations and wishes have to be answered in chat conversations from beginner to advanced questions
• You always go an extra mile for best customer experience development and think customer and software first
• You have a strong passion for online marketing
• You can handle customer inquiries with an excellent communication strategy and style
• You are good at finding, running and finishing projects
• You are able to organize your day and prioritize tasks
• You can share constructive feedback and are open for feedback
• You understand and identify customer needs we don't fit at the moment and forward potentials to the team lead
• You have excellent communication skills in German (native-level proficiency) and English (fluent)
• It’s a great advantage if you have technical knowledge of marketing tools (e.g., Facebook Ads, Google Analytics, Zapier, email tools) and social media
• Not a requirement, but an advantage if you have a technical background or experience in tech support

Benefits

• Remote & Freedom | We strongly believe that every work environment needs to be ideal and fitted to the person. For this very reason, all our team members work remotely – in their own much needed way. That’s how we can ensure that all our talents have much freedom to create the best results possible.
• Responsibility, Ownership & Impact | At Perspective, all our team members have a voice. We value every opinion and encourage all to speak their mind. Only with team effort, we can create something great. We believe in our team and therefore, give them much responsibility. Even if we fail, we learn from it, get back up and continue to succeed. It is part of the game and we know it.
• Personal & Professional Growth | Your development is our priority. With our intensive onboarding, feedback talks and trainings, we foster your personal and professional development. One of our core value is “Keep Growing” which we portray in everything we do.
• Best Equipment & Remote Budget | Our company is build on the USP of quality and we want to keep it that way. To keep up the quality, we only provide the best equipment to our team: For example, every new team member receives an Apple MacBook Pro for their work and a monthly remote working budget.
• Team Events | We know working solely remotely can make it difficult to build a strong team spirit. However, at Perspective we focus deeply on team building by hosting various team events throughout the year. We understand the need of interaction face-to-face and strongly encourage it.
• Cordial & passionate team | Last, but not least, we are the most cordial team you can imagine. We love working together, respect each other and always value each others opinions. We care deeply about our team members and are always down for a good virtual after work hangout.