Remote Customer Support Representative

Overview

As a Remote Customer Support Representative at Pennant Education, you will be a key point of contact for learners, parents, and partners seeking assistance or information about courses, platforms, and services.

In Short

• Respond promptly to inbound customer inquiries via email, phone, chat, or ticketing systems.
• Troubleshoot technical issues related to enrollment, course access, platform navigation, and login problems.
• Document support interactions, track issues, and follow up to ensure resolution.
• Escalate complex technical or instructional issues to specialist teams as appropriate.
• Provide clear guidance on Pennant Education products, services, and policies.
• Maintain a high level of professionalism and empathy in all interactions.
• Contribute to support knowledge base articles and FAQs based on recurring issues.
• Collaborate with cross-functional teams to improve user experience and support processes.

Requirements

• Previous experience in customer support, technical support, or education support roles.
• Familiarity with online learning platforms or educational technology tools.
• Experience documenting procedures or contributing to knowledge bases.
• Problem-solving mindset and ability to learn new systems quickly.

Benefits

• Competitive hourly pay or salary.
• Remote or hybrid work options.
• Flexible scheduling.
• Paid training and onboarding.
• Health, dental, and vision insurance.
• Paid time off (PTO), sick leave, and holidays.
• 401(k) with company match.
• Opportunity to support learners in a fast-growing ed-tech organization.
• Work remotely with a flexible environment.
• Grow your skills in customer support, problem solving, and digital tools.