French Speaking Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Deliver high-quality customer service to French-speaking customers regarding electronic products and services via phone, email, and chat.
• Assist clients with product inquiries, order processing, troubleshooting, and technical assistance.
• Manage customer complaints effectively, ensuring customer retention and satisfaction.
• Provide guidance on product features, benefits, and usage instructions to enhance the customer experience.
• Collaborate with internal teams to quickly resolve complex customer issues.
• Stay informed about company products, promotions, and policies to provide accurate information to customers.
• Document all customer interactions and feedback for internal reporting and service improvement.

Requirements

• Fluency in French is required.
• Experience in customer service or related field.
• Strong communication skills.
• Ability to troubleshoot and resolve issues.
• Familiarity with electronic products is a plus.
• Team player with a customer-oriented mindset.

Benefits

• Competitive salary.
• Opportunity to work with a leading brand.
• Comprehensive training provided.
• Supportive work environment.
• Career growth opportunities.