Certified Microsoft 365 Administrator with Customer Care Expertise - Remote

Overview

We are seeking a Microsoft 365 Certified Administrator with a strong customer care, customer service, and customer-centric background to join our team. This is not just a technical role but also one that requires an obsession with customer satisfaction and meticulous attention to detail in ticketing and issue resolution. In this role, you will serve as a first line of support, working closely with customers to ensure their Microsoft 365 requirements are fully understood and addressed.

In Short

• Provide exceptional first-line support to customers.
• Ensure accurate documentation of customer requirements and issues.
• Manage and troubleshoot Microsoft 365 configurations.
• Collaborate with customers to resolve issues.
• Actively listen to customer needs for service improvement.

Requirements

• Microsoft 365 Certified Administrator.
• 2+ years in a customer-facing support role.
• Proficient in Microsoft 365 suite.
• Strong verbal and written communication skills.
• Customer-centric mindset with attention to detail.

Benefits

• Opportunity to work in a customer-focused environment.
• Engagement with a diverse range of customers.
• Continuous feedback for service quality improvement.
• Professional development in Microsoft 365 administration.
• Work remotely from anywhere in the Philippines.