Customer Service Advisor - Energy - Remote

Overview

Join a passionate team dedicated to transforming the energy industry through exceptional customer service. This role focuses on real conversations, problem-solving, and making a positive impact on customers and the environment.

In Short

• Engage with customers to simplify energy-related inquiries.
• Resolve billing and meter issues effectively.
• Provide end-to-end service without unnecessary transfers.
• Communicate genuinely without scripts.
• Deliver service with warmth and kindness.
• Make a positive impact on customers' energy choices.

Requirements

• Passion for customer service.
• Ability to adapt and learn quickly.
• Strong teamwork and collaboration skills.
• Commitment to environmental sustainability.
• Problem-solving mindset.
• Ability to handle challenging conversations.
• Empathy towards customers in need.

Benefits

• Work in a supportive and dynamic team environment.
• Opportunity to contribute to a greener future.
• Continuous learning and development.
• Real impact on customers' lives.