Xforce - Remote

Overview

This position offers the opportunity to reinforce Nubank's culture in Mexico, providing an exceptional onboarding experience for local team members and ensuring they learn the Nubank way of customer service excellence.

In Short

• Proactively assist in customer excellence tasks.
• Develop intuitive training materials.
• Onboard team members with a focus on culture and processes.
• Monitor quality and customer satisfaction.
• Provide constructive feedback on various aspects.
• Shape the performance of new team members.
• Analyze data for decision-making.
• Engage and inspire team members towards business goals.
• Manage a team of 15+ members.

Requirements

• Advanced English proficiency.
• Experience in people management and technical skills.
• Excellent communication and listening skills.
• Strong analytical and multi-tasking abilities.
• Detail-oriented with a focus on data management.
• Alignment with Nubank's values.

Benefits

• Opportunity to earn equity at Nu.
• Extended maternity and paternity leave.
• Health and life insurance.
• Dental and vision insurance.
• Mental health and wellness assistance program.
• Access to a learning platform.
• Language learning program.
• 30 days of holiday bonus pay per year.
• 17 days of paid vacation with a vacation bonus.
• Gym partnership.
• Food card.
• Work-from-home allowance.
• Parental consultancy.