Mental Health Crisis Call Center Worker - Remote

Overview

Northwest Connections is hiring Mental Health Crisis Workers to provide 24/7 telephone crisis support for individuals experiencing mental health emergencies.

In Short

• Remote, part-time role focusing on crisis intervention.
• Respond to mental health crisis and suicide prevention hotline calls.
• Conduct risk assessments and determine appropriate interventions.
• Provide emotional support, crisis counseling, and referrals.
• Document services in Electronic Health Records (EHR).
• Work independently while collaborating with the crisis response team.
• Minimum 3 shifts per week, including weekends and holidays.
• Evening and overnight shifts available.
• $21.00/hour with shift differentials.
• Must reside in Wisconsin.

Requirements

• 2+ years of experience in mental health or crisis services.
• Bachelor’s degree in human services preferred.
• Strong skills in crisis intervention and de-escalation.
• Excellent verbal and written communication skills.
• Proficiency with computers and EHR systems.
• Ability to remain calm in high-pressure situations.

Benefits

• Employee Assistance Program (EAP).
• Wellness Program.
• Professional Development Assistance.
• Paid Time Off (PTO).