Customer Support & Order Fulfilment Team Lead - Remote

Overview

We’re a fast-growing e-commerce startup, building exciting wellness brands and scaling creative campaigns that actually perform. We’re expanding our team and looking for a proactive and experienced Customer Support Team Lead to join our growing operations team.

In Short

• Lead a remote team of 4–8 support specialists.
• Handle customer escalations and disputes.
• Ensure full support coverage across channels.
• Monitor customer interactions for quality assurance.
• Collaborate with fulfillment partners for smooth operations.
• Work with tools like Re:amaze and Shopify.
• Implement process optimizations and automations.
• Support onboarding of new team members.
• Maintain internal documentation and SOPs.
• Drive improvements in team efficiency and reporting.

Requirements

• 1–2+ years of experience in e-commerce customer support.
• Proven experience leading a customer support team.
• Strong familiarity with Shopify and support platforms.
• Experience coordinating with fulfillment providers.
• Strong organizational skills and attention to detail.
• Fluency in Lithuanian and English.
• Proactive and problem-solving mindset.

Benefits

• Ownership and autonomy in a fast-moving environment.
• Opportunity to grow as our brands scale.
• Clear structure and ability to make a real impact.
• Supportive and collaborative team environment.
• Employee discounts across our longevity and wellness products.