NMO Security expert - Remote

Overview

This role involves providing customer service across various areas including technical support, account support, and network design, ensuring customer satisfaction and revenue generation.

In Short

• Cover customer service in technical support and account support.
• Engage in operations, maintenance, and network design.
• Focus on customer satisfaction and revenue generation.
• Support customers across different Business Units.
• Ensure readiness of service delivery.
• Provide recommendations on design for serviceability.
• Handle escalation of key issues.
• Work in a hybrid environment.
• Collaborate with internal stakeholders.
• Participate in pre- and post-sales activities.

Requirements

• Experience in customer service roles.
• Technical knowledge in network design and deployment.
• Ability to work in a hybrid setting.
• Strong communication skills.
• Problem-solving abilities.
• Experience with service delivery processes.
• Ability to collaborate with various teams.
• Understanding of customer satisfaction metrics.
• Experience in escalation management.
• Knowledge of contractual service agreements.

Benefits

• Opportunity to work in a hybrid environment.
• Engagement with diverse teams.
• Professional development opportunities.
• Contribution to customer satisfaction initiatives.
• Involvement in innovative projects.
• Collaboration with internal stakeholders.
• Potential for career advancement.
• Access to training and resources.
• Dynamic work environment.
• Competitive compensation package.