Remote Otter LogoRemoteOtter

Client Services Representative - Remote

Posted 5 weeks ago
Customer Service
Full Time
IL, USA
$54,000.00 USD/year

Overview

The ideal candidate will have a passion for helping people and an interest in learning about the trading industry and technology. They will lean into real-time problem solving and assist customers with solutions to account or technology-related issues. This individual will work on our Client Services Team, reporting to a Team Lead-Client Services, and will respond to the needs of thousands of clients worldwide to ensure a world-class customer experience.

In Short

  • Leverage phone and email to help resolve client support inquiries regarding their account and our platform
  • Assist clients with various inquiries such as account setup, technical support, troubleshooting accounts, and treasury-related items
  • Educate and empower customers to get the most out of the NinjaTrader product line
  • Become a power user of Outlook, HelpSpot, Confluence, Jira, and other productivity applications
  • Efficiently and accurately manage customer data using Salesforce
  • Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams
  • Identify and communicate emerging client needs and feature requests to management and other internal teams
  • Guide clients in navigating the world of commodity futures and NinjaTrader’s services
  • Assist management in creating and revising policies based on customer feedback
  • Contribute to continuous team and client experience improvements by creating knowledge articles and email templates
  • Regularly assist with beta testing new software updates

Requirements

  • Fluency (written and verbal) in Spanish (this role will support clients in both English as well as Spanish)
  • Empathy and the ability to connect with customers while showing genuine care for their issues
  • Ability to explain complex information or instructions in a simple, understandable way
  • Strong time management skills with the ability to follow up on multiple issues and customer service requests
  • Excellent written and verbal communication skills
  • Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients

Benefits

  • Hybrid Schedule with Extra Remote Flexibility (Totaling over 55% remote time)
  • Generous PTO
  • 7 Paid Holidays Annually + 5 Conditional Holidays Annually
  • 1 Service Day Annually
  • 401k with 3.5% Company Match
  • Health, Vision, Dental Coverage
  • Life and Disability Insurance Covered 100% by NinjaTrader
  • Flexible Spending Accounts for Transit and Parking
  • Gym Membership
NinjaTrader logo

NinjaTrader

NinjaTrader is an industry-leading trading platform and futures broker dedicated to empowering traders to take control of their financial futures. With a mission to become the number one retail trading platform globally, NinjaTrader offers cutting-edge products and services designed to enhance the trading experience for both seasoned professionals and newcomers. Over the past 20 years, the company has grown significantly, boasting a user base of over 2 million and being recognized as the top-rated futures brokerage worldwide. Committed to innovation, NinjaTrader continuously evolves to provide dynamic tools, real-time support, and a vibrant community for traders, all while fostering a culture of professional development and employee recognition.

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