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Modern Workplace Engineer - Remote

Posted Yesterday
All others
Full Time
Worldwide
£45,750 - £49,056/year

Overview

The Modern Workplace Engineer is responsible for providing expert support for telephony and collaboration technologies, ensuring reliable and user-friendly communication tools for council staff.

In Short

  • Permanent role focused on telephony and collaboration technologies.
  • Hybrid role requiring on-site presence up to 2 days per week.
  • Support for Microsoft Teams Phones and unified communications.
  • Install and maintain end-user devices and software.
  • Troubleshoot complex incidents related to voice and connectivity.
  • Work with users to improve adoption of collaboration tools.
  • Ensure compliance with IT policies and security standards.
  • Strong customer service orientation is essential.
  • Experience in a complex organizational environment required.
  • Excellent communication skills are necessary.

Requirements

  • Experience with enterprise telephony solutions.
  • Knowledge of incident management and systems installation.
  • Familiarity with endpoint management tools like Intune.
  • Ability to solve problems proactively.
  • Strong communication and customer service skills.
  • Experience supporting user-facing technology.
  • Understanding of network connectivity issues.
  • Ability to support digital and telephony adoption.

Benefits

  • Inclusive and anti-racist work environment.
  • Opportunity to work on impactful projects.
  • Professional development opportunities.
  • Supportive team culture.
  • Flexible working arrangements.
Newham Candidate Experience Site logo

Newham Candidate Experience Site

The Newham Candidate Experience Site represents the London Borough of Newham, a vibrant and culturally rich area known for its young population and commitment to social equity. The borough is dedicated to fostering an inclusive culture that reflects the diversity of the families it serves, actively working to challenge discrimination and promote fairness. Newham offers a supportive environment for social workers, emphasizing well-being, work-life balance, and professional development. The organization is focused on enhancing the experiences of children and families in care through innovative practices and a relational approach, aiming to evoke positive change in the social work sector.

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