Modern Workplace Engineer - Remote

Overview

The Modern Workplace Engineer is responsible for providing expert support for telephony and collaboration technologies, ensuring reliable and user-friendly communication tools for council staff.

In Short

• Permanent role focused on telephony and collaboration technologies.
• Hybrid role requiring on-site presence up to 2 days per week.
• Support for Microsoft Teams Phones and unified communications.
• Install and maintain end-user devices and software.
• Troubleshoot complex incidents related to voice and connectivity.
• Work with users to improve adoption of collaboration tools.
• Ensure compliance with IT policies and security standards.
• Strong customer service orientation is essential.
• Experience in a complex organizational environment required.
• Excellent communication skills are necessary.

Requirements

• Experience with enterprise telephony solutions.
• Knowledge of incident management and systems installation.
• Familiarity with endpoint management tools like Intune.
• Ability to solve problems proactively.
• Strong communication and customer service skills.
• Experience supporting user-facing technology.
• Understanding of network connectivity issues.
• Ability to support digital and telephony adoption.

Benefits

• Inclusive and anti-racist work environment.
• Opportunity to work on impactful projects.
• Professional development opportunities.
• Supportive team culture.
• Flexible working arrangements.