Bilingual Immigration Intake Specialist / Legal Assistant - Remote

Overview

We are seeking a highly motivated Remote Intake Specialist / Legal Assistant to support a U.S.-based immigration law firm by serving as the first point of contact for prospective clients while also assisting with legal administrative case support.

In Short

• Serve as the first point of contact for prospective clients via phone, email, and online inquiries.
• Conduct structured intake screenings using firm-approved scripts and checklists.
• Gather detailed personal and immigration information from clients.
• Identify potential immigration relief options based on provided facts.
• Schedule consultations and ensure proper consultation preparation.
• Enter accurate client information into case management systems.
• Follow up with prospective clients regarding scheduling and next steps.
• Maintain intake pipeline tracking and organized records.
• Provide professional, empathetic communication and manage client expectations.
• Maintain strict confidentiality of all client information.

Requirements

• Bilingual proficiency in English and Spanish (required).
• Minimum 3 years of experience in immigration intake, legal assistant work, or a related field preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Ability to work independently in a remote environment.
• Reliable home-office setup with stable internet connection.
• Professional, empathetic client communication skills.

Benefits

• Competitive compensation based on experience.
• Fully remote work environment.
• Structured training and onboarding support.
• Professional development opportunities.
• Performance-based growth opportunities.
• Long-term career advancement potential.