Customer Service Representative (m/f/d) - Remote

Posted 152 weeks ago

Customer Service

Full Time

Worldwide

Virtualization Technologies

Communication Skills

Teamwork

Problem Solving

Overview

The Customer Service Representative at netclusive is responsible for providing first and second level customer support, handling order processing, and maintaining server systems.

In Short

Provide customer support via email, phone, and ticket system.
Handle order processing.
Install, configure, and maintain server systems (Linux, Windows).
Plan and configure information and telecommunications systems.
Diagnose and resolve issues systematically.
Manage and monitor server and network structures.
Advise new and existing customers on products.
Support internal and external projects.

Requirements

Completed vocational training as an IT specialist in system integration or a comparable IT education.
Good knowledge of common Linux distributions (Debian, Ubuntu, RedHat, CentOS, SUSE).
Familiarity with Windows Server operating systems is desirable.
Knowledge of PHP and HTML.
Fluent German (C1 GER) required for daily communication.
Good English skills.
Experience with virtualization technologies is desirable.
Experience with web or server management interfaces (Confixx, Plesk, Parallels Virtual Automation, VMware) is desirable.
Basic knowledge of ITIL is desirable.

Benefits

Secure workplace with performance-based compensation.
Creative freedom.
Opportunities in a growing company.
Friendly and open corporate culture with flat hierarchies.
Friendly and collegial working atmosphere.
Company car.
Discounted products from netclusive.
Company pension scheme.
Home office option.

netclusive

netclusive is a dynamic and growing company specializing in IT services, particularly in server management and customer support. The company focuses on providing high-quality assistance to its clients through various channels, including email, phone, and ticket systems. With a commitment to customer satisfaction, netclusive offers a collaborative and open corporate culture characterized by flat hierarchies. Employees are encouraged to take initiative and contribute to projects, while also benefiting from a secure workplace, competitive compensation, and opportunities for professional development. The company values reliability, flexibility, and strong communication skills, making it an ideal environment for IT professionals looking to grow their careers.

Share This Job!

Save This Job!

netclusive

Share This Job!

Save This Job!