Integration Specialist – Inventory Data Services - Remote

Overview

As an Integration Specialist, you will play a vital role in setting up and managing inventory data imports and exports for our dealership clients, ensuring seamless data connections.

In Short

• Set up, map, and parse dealer inventory files from third-party sources.
• Communicate clearly with clients and third parties.
• Serve as the primary point of contact for client data feed issues.
• Track case progress using a CRM system.
• Troubleshoot and resolve import/export feed issues.
• Confirm client satisfaction before resolving requests.
• Collaborate cross-functionally with internal teams.
• Manage first-level escalations.
• Meet departmental KPIs and service level expectations.

Requirements

• 2+ years of customer service or technical support experience.
• Exposure to SQL and relational databases.
• Strong technical aptitude and troubleshooting skills.
• Excellent verbal and written communication abilities.
• Ability to explain technical concepts to non-technical users.
• Professional phone presence.
• Comfortable working independently and in a team.

Benefits

• Opportunity to solve technical problems.
• Work in a dynamic environment.
• Continuous learning opportunities.
• Deliver excellent customer service.