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Integration Specialist – Inventory Data Services - Remote

Posted 5 weeks ago
Customer Service
Full Time
Belize

Overview

As an Integration Specialist, you will play a vital role in setting up and managing inventory data imports and exports for our dealership clients, ensuring seamless data connections.

In Short

  • Set up, map, and parse dealer inventory files from third-party sources.
  • Communicate clearly with clients and third parties.
  • Serve as the primary point of contact for client data feed issues.
  • Track case progress using a CRM system.
  • Troubleshoot and resolve import/export feed issues.
  • Confirm client satisfaction before resolving requests.
  • Collaborate cross-functionally with internal teams.
  • Manage first-level escalations.
  • Meet departmental KPIs and service level expectations.

Requirements

  • 2+ years of customer service or technical support experience.
  • Exposure to SQL and relational databases.
  • Strong technical aptitude and troubleshooting skills.
  • Excellent verbal and written communication abilities.
  • Ability to explain technical concepts to non-technical users.
  • Professional phone presence.
  • Comfortable working independently and in a team.

Benefits

  • Opportunity to solve technical problems.
  • Work in a dynamic environment.
  • Continuous learning opportunities.
  • Deliver excellent customer service.
Net Driven logo

Net Driven

LeadVenture is a market-leading SaaS provider specializing in digital retailing, eCommerce, digital marketing, and eCatalog solutions for dealerships across various industries, including powersports, marine, RV, pre-owned auto, and agriculture. With a diverse family of brands such as Dealer Spike, ARI Network Services, and Dealer Car Search, LeadVenture operates internationally with offices in the United States, Mexico, Belize, India, and The Netherlands. The company is committed to providing equal employment opportunities and fostering a diverse and inclusive workplace.

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