Email / DNS Specialist - Remote

Overview

The Customer Support – DNS Specialist is responsible for supporting our clients with their email, website domain administration, DNS (Domain Name System) management, and website hosting services. This role interfaces with dealers directly, through telephone and email communication to troubleshoot issues and assist with email administration, website domain management, and DNS record updates. The Customer Support - DNS Specialist also provides internal support through monitoring and auditing of internal systems and cross-functional communications with other departments within the organization.

In Short

• Add, update, and remove DNS records
• Domain purchases, transfers, renewals, and expirations
• Processing of automated go-live and cancellation scripts to activate and deactivate email, DNS, and website services
• Email administration, including creation, setup, and migration of accounts
• Troubleshooting issues with email, DNS, and domains
• Documenting internal processes and policies
• Developing training and tools for end users
• Researching current and potential spam prevention methods
• Researching current and potential security measures
• Monitoring internal systems for performance and preventative maintenance
• Interface directly with our IT and TechOps teams for updates and maintenance as required

Requirements

• Strong written and verbal communication skills
• Organizational and time management
• Experience with server-related support a plus
• Experience with DNS and website domain management a plus
• Able to work in a team or independently

Benefits

• Equal employment opportunities
• Work in a diverse and inclusive environment
• Opportunities for professional development