Certification Specialist - Remote

Overview

The Certification Specialist is responsible for applying expert judgment in application processing, policy variances, communication, and reporting to meet organizational goals and accreditation standards. The Specialist also provides any other duties as assigned. This position reports to the Certification Manager.

In Short

• Processes various types of certification applications and policy variances related to extenuating circumstances.
• Monitors the process of automated applications to identify gaps for process improvement.
• Supports the internal Customer Experience and Stakeholders teams with escalated inquiries related to certification.
• Assists external stakeholders with certification questions, as necessary.
• Reviews all certification program materials and documentation to ensure consistency with programmatic policy changes.
• Collects and reports KPI data and report findings with noted trends.
• Analyzes data and generates reports that align with accreditation standards.
• Participates in meetings, webinars, and live communications that apply to certification.
• Assists with any other certification team-related tasks as assigned by the Certification Manager.

Requirements

• Bachelor’s degree in business administration or related field preferred, and 2-3 years minimum experience in the certification industry required.
• In lieu of education, 5-7 years minimum experience in the certification industry is required.
• ICE Credentialing Specialist Certificate preferred or obtained within the first year of employment.
• ICE-CCP certification a plus.
• Proficiency in Microsoft Office Suite required.
• Salesforce CRM and Service Cloud experience a plus.
• Experience or familiarity with policies and procedures, and with application and examination processes.

Benefits

• Strong problem-solving and decision-making skills.
• Proofreading, accuracy, and strong attention to detail.
• Highly organized with superior documentation management.
• Exceptional interpersonal and communication skills, both oral and written.
• Utilize planning and organizational skills to assist with completing tasks in a timely manner.
• High ethical standards.
• Capable of developing and improving processes both independently and collaboratively.
• Ability to document processes, procedures, transactions, and reports.