Customer Support Specialist - Remote

Overview

As a Customer Support Agent at Multilogin, you're not just troubleshooting; you're a critical part of our company’s commitment to exceptional service. You’ll be working in a fast-paced, tech-driven environment where your contributions will directly impact our user experience and product evolution.

In Short

• Provide timely and empathetic support to customers through chats, emails, and Telegram.
• Collaborate with cross-functional teams to troubleshoot complex problems.
• Document troubleshooting steps and solutions to build a knowledge base.
• Contribute to the development of support processes and guidelines.
• Share insights and feedback to improve the product and service.

Requirements

• 0-1 year of experience in a Customer support role, preferably in a tech or SaaS environment.
• Excellent spoken and written communication skills in English and Russian.
• Flexible in working hours, able to work in daily, evening, and weekend shifts.
• Strong empathy skills, excellent communication and problem-solving skills.
• Ability to multi-task.
• Nice to have knowledge about Python and Selenium for automation.

Benefits

• Opportunity to work in a tech-driven environment.
• Impact user experience and product evolution.