Remote Reservationist

Posted 55 minutes ago

Customer Service

Full Time

Worldwide

Overview

Motek is seeking a highly organized, guest-focused, and detail-oriented Remote Reservationist to oversee reservations and guest communications across all locations.

In Short

Manage all incoming reservations via phone, email, and online channels.
Answer guest inquiries regarding reservations and general restaurant information.
Process reservation modifications and cancellations accurately.
Monitor reservation pacing to prevent overbooking.
Charge and document applicable no-show fees.
Respond to guest inquiries regarding charges professionally.
Maintain accurate guest profiles within the reservation system.
Support management with chargeback disputes.
Uphold Motek’s brand voice in all communications.
Availability required during peak reservation hours.

Requirements

Previous restaurant or hospitality experience preferred.
Experience with reservation systems like SevenRooms or OpenTable.
Strong understanding of cancellation policies.
Excellent communication skills.
Strong attention to detail and organizational ability.
Ability to multitask and remain composed under pressure.
Reliable internet connection and dedicated remote workspace.

Benefits

Paid time off.
Wages paid weekly.
Growth opportunities.
401k savings plans.
Medical, dental, and vision insurance (upon eligibility).
Employee discounts.

Motek Florida

Motek Florida is part of the Happy Corner Hospitality Group, which includes a collective of Mediterranean restaurants such as Motek, Yalla, and Sesame Bakery. As a family-owned business, Motek is dedicated to enhancing the culinary landscape of Miami and New York by offering authentic and delicious Mediterranean cuisine, emphasizing the use of fresh and high-quality ingredients. The company prides itself on delivering exceptional hospitality and creating memorable dining experiences for its guests.

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