Customer Service Representative - Remote

Overview

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be instrumental in assisting our customers with inquiries, exchanges, returns, and ensuring a smooth and enjoyable shopping experience.

In Short

• Respond to customer inquiries promptly and professionally across multiple channels (email, phone, live chat).
• Assist customers with exchanges, returns, and refunds, ensuring compliance with company policies.
• Effectively manage updates to shipping addresses, resolve tracking issues, and provide accurate product information.
• Deliver clear, precise, and consistent communication regarding products, services, and company policies.
• Support the customer service team in processing orders, ensuring accuracy and timely fulfillment.
• Collaborate with logistics and fulfillment teams to resolve order-related issues quickly.
• Work flexible hours, including weekends, especially during peak seasons to meet customer demands.
• Manage a high volume of inquiries without compromising on quality or service standards.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Analyze trends and recurring issues to identify areas for improvement in customer service processes.

Requirements

• Excellent communication skills.
• Customer-first mindset.
• Ability to manage multiple tasks with efficiency.
• Detail-oriented and dedicated.

Benefits

• Flexible working hours.
• Opportunity to transition to full-time.