The Project Manager (PM) is accountable for planning, coordinating, and executing a high-volume portfolio of customer-facing projects within the Professional Services organization. This role manages 25 to 40 concurrent projects of varying sizes and complexities, balancing timelines, customer responsibilities, risk, and delivery resources. The PM creates project plans from SOWs, drives structured execution, and ensures that all milestones, deliverables, and stakeholders remain aligned throughout the lifecycle. Proficiency with project management tools such as Wrike is expected. Ownership of outcomes and customer communication is essential. This is not an internal IT or process improvement PM role. It is a fast-paced customer delivery position that requires direct accountability and proactive leadership.

In Short

Build project plans from SOWs — define work breakdown, milestones, dependencies, and assign customer responsibilities
Manage 25–40+ simultaneous projects of varying complexity, coordinating cross-functional teams (tech, design, ops, training)
Maintain a scalable project-delivery framework with reusable templates and ensure proper project intake/setup in PM systems
Lead planning sessions to align stakeholders and resources against schedules and customer commitments
Act as the primary client-facing contact throughout the project lifecycle
Ensure all deliverables meet defined QA standards and align with the agreed scope
Monitor key project metrics and conduct post-project reviews
Adaptable execution in a fast-paced environment
3+ years of experience managing customer-facing projects
Familiarity with project management tools such as Wrike, Asana, or similar

Requirements

3 or more years of experience managing customer-facing projects.
Experience managing 20 or more concurrent projects in a professional services or SaaS environment.
Strong skills in scoping, scheduling, risk management, and customer communication.
Ability to create project plans from SOWs and manage through execution.
PMP or CSM certification is a plus.

Benefits

Remote company - work from anywhere
Unlimited PTO
Maternity/Paternity leave
Medical/Dental/Vision/FSA/Life
401k with company match; vested immediately
Flexible work schedule
Inspiring & collaborative peers

Miva

Miva is a leading eCommerce software company dedicated to empowering enterprise merchants and agencies with state-of-the-art online storefront solutions. With a track record of powering over $100 billion in online sales for retailers worldwide, Miva's success is driven by high-performing teams of talented professionals. The company fosters a culture of passion, ingenuity, and collaboration, making it a driving force in the advancement of independent commerce. Miva is a fully remote organization with employees distributed across the U.S. and has been recognized as a Best and Brightest Company multiple times from 2018 to 2024. Backed by Equality Asset Management, Miva is committed to supporting company growth while ensuring equal opportunity for all employees.

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