Nordic Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy MD is delighted to present an opportunity for Nordic Speaking Customer Service Representatives in the Hospitality & Tourism industry. If you have a love for travel and customer service, this position is the perfect match for you. You will play a pivotal role in assisting guests and travelers, ensuring they have an unforgettable experience while providing support and information in Nordic languages.

In Short

• Manage customer inquiries related to travel bookings, accommodations, and tourism services via phone, email, and chat in Nordic languages.
• Provide assistance with trip planning, including recommendations for destinations and activities.
• Resolve any customer issues or complaints efficiently to ensure satisfaction.
• Document all customer interactions and maintain accurate records in our CRM system.
• Collaborate with various teams to enhance service delivery and customer experience.
• Stay updated on industry trends and offerings to provide pertinent information to customers.

Requirements

• Fluency in Nordic languages.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the hospitality or tourism industry.
• Ability to work in a fast-paced environment.
• Proficiency in using CRM systems and other customer service tools.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic and growing industry.
• Flexible working hours.
• Travel benefits and discounts.
• Professional development opportunities.