Norwegian Customer Advisor for NIKON - Remote

Overview

Join Mercier Consultancy Europe as a Norwegian Customer Advisor for NIKON in our vibrant Lisbon office! In this role, you will be instrumental in delivering high-quality support to Norwegian-speaking customers, ensuring they receive assistance with inquiries related to NIKON's extensive range of products. You will provide prompt and effective solutions while creating a seamless customer experience. If you have a passion for photography and exceptional communication skills, this is the perfect opportunity for you!

In Short

• Provide outstanding customer service and support to Norwegian-speaking clients via phone, email, and chat.
• Address customer inquiries regarding NIKON products and assist in resolving any issues.
• Document customer interactions accurately to ensure a high level of service is maintained.
• Work closely with team members to share insights and improve service delivery.
• Stay updated on NIKON's product features and promotional offers to provide accurate information to customers.
• Collect customer feedback and collaborate with the team to improve service strategies.
• Participate in training sessions and ongoing professional development activities.

Requirements

• Fluency in Norwegian and English.
• Strong communication and interpersonal skills.
• Passion for photography and knowledge of NIKON products is a plus.
• Ability to work in a fast-paced environment.
• Experience in customer service is preferred.
• Proficiency in using customer service software and tools.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive team.
• Professional development and training opportunities.
• Employee discounts on NIKON products.
• Vibrant office environment in Lisbon.