Dutch Customer Advisor for NIKON - Remote

Overview

Mercier Consultancy Europe is looking for a Dutch Customer Advisor for NIKON to join our dynamic team in Lisbon, Portugal! In this pivotal role, you will provide outstanding support to Dutch-speaking customers, assisting them with their inquiries and ensuring they have an excellent experience with NIKON's products. If you have a passion for customer service and a keen interest in photography, we want to hear from you!

In Short

• Deliver exceptional customer service to Dutch-speaking clients through various channels including phone, email, and chat.
• Answer customer inquiries regarding NIKON's product offerings, troubleshooting issues, and providing effective solutions.
• Document customer interactions accurately to facilitate continuous improvement in service delivery.
• Collaborate with colleagues to share insights and enhance the overall customer experience.
• Stay updated on NIKON products and promotions to provide accurate information to customers.
• Collect and report customer feedback to identify trends and areas for enhancement.
• Engage in ongoing training to improve knowledge of products and customer service techniques.

Requirements

• Fluency in Dutch is required.
• Strong communication skills.
• Interest in photography and NIKON products.
• Ability to work in a team-oriented environment.
• Experience in customer service is a plus.

Benefits

• Dynamic work environment.
• Training opportunities.
• Possibility for career advancement.
• Engaging team culture.