Dutch Customer Advisor for Abbott Diabetes Care - Remote

Overview

Join Mercier Consultancy Europe as a Dutch Customer Advisor for Abbott Diabetes Care in our vibrant Lisbon office! In this vital position, you will provide high-quality support to Dutch-speaking customers, assisting them with inquiries related to Abbott's diabetes care products. Your role will play a significant part in ensuring customer satisfaction by delivering timely and effective solutions. If you're passionate about healthcare and customer service, this is the opportunity for you!

In Short

• Provide exceptional customer service and support to Dutch-speaking clients via multiple channels, including phone, email, and chat.
• Address customer inquiries regarding Abbott Diabetes Care products, troubleshooting issues, and facilitating resolutions.
• Document customer interactions accurately to maintain a comprehensive service record.
• Collaborate with colleagues and other departments to enhance customer experience and service delivery.
• Stay informed about Abbott’s product features, updates, and promotional offers to provide accurate support.
• Collect and relay customer feedback to identify trends and opportunities for improvement.
• Engage in continuous training and professional development to enhance product knowledge and customer service skills.

Requirements

• Fluency in Dutch is required.
• Strong communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Experience in customer service or a related field is preferred.
• Passion for healthcare and helping others.
• Strong problem-solving skills.
• Willingness to engage in continuous learning and development.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive and dynamic work environment.
• Access to training and resources to enhance your skills.
• Engagement in a meaningful role within the healthcare sector.