Global Escalations Specialist - Remote

Overview

The Global Escalations Specialist will support and protect the user base of Match Group's dating products by handling escalations related to Trust & Safety and support policy.

In Short

• Protect the ecosystem and prevent fraudulent activity.
• Investigate and resolve complex escalations.
• Collaborate with Engineering on bug and app functionality issues.
• Gather user feedback on new product rollouts.
• Manage sensitive content issues effectively.
• Communicate with cross-functional partners.
• Work in a fast-paced environment with high pressure.
• Adapt to changing schedules every 6 months.
• Participate in team bonding and social events.
• Enjoy a modern office environment.

Requirements

• 2+ years in a similar role.
• Basic knowledge of Zendesk.
• Outstanding analytical skills and judgement.
• Ability to multitask and manage large volumes of emails.
• Strong attention to detail and time management skills.
• Quick learner and tech-savvy.
• Passion for helping people.
• Bachelor degree or equivalent.

Benefits

• Comprehensive health coverage and competitive pay.
• Flexible work-life balance and a welcoming environment.
• Access to e-learning and career growth opportunities.
• Regular social events and team bonding activities.
• Use of company products for free.