LoveBound Destinations, a distinguished travel agency specializing in luxury travel experiences, is seeking a dedicated Online Cruise Reservationist to join our remote team. As an Online Cruise Reservationist, you will play a pivotal role in facilitating seamless cruise bookings for our discerning clientele, ensuring exceptional service and satisfaction.

In Short

Handle cruise reservations and bookings efficiently and accurately through online platforms and direct communication with cruise lines.
Communicate with clients via phone, email, or online chat to understand their cruise preferences, budget, and special requirements.
Assist clients in selecting suitable cruise itineraries, cabin types, and onboard amenities based on their preferences and needs.
Utilize cruise booking systems to check cabin availability, rates, promotions, and special offers to provide clients with the best options.
Coordinate cruise bookings, including cabin selection, dining preferences, shore excursions, and special requests, ensuring accuracy and confirmation.
Provide exceptional customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally.
Identify opportunities to upsell additional services, such as travel insurance, pre- and post-cruise accommodations, onboard packages, and special amenities.
Maintain accurate records of bookings, client preferences, and communications in the reservation system, ensuring data integrity and confidentiality.

Requirements

Strong communication skills, with a customer-focused approach and ability to build rapport with clients.
Knowledge of cruise destinations, itineraries, cruise lines, cabin types, and onboard amenities.

Benefits

Enjoy the flexibility of working from home, allowing for a better work-life balance.
Receive a competitive pay with potential performance-based incentives and bonuses.
Access to training and development opportunities to enhance your skills and knowledge of the cruise industry.
Gain access to cruise discounts, familiarization trips, and other travel-related benefits to expand your expertise.
Join a collaborative team of travel professionals dedicated to delivering exceptional service and client satisfaction.

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