Account Advisor I – Remote LA (Hybrid Training)

Overview

The Account Advisor I position is focused on providing excellent customer service by handling inquiries from members and providers, promoting a positive company image, and ensuring customer satisfaction.

In Short

• Serve as the first point of contact for members and providers.
• Handle incoming calls in a courteous and professional manner.
• Resolve benefit and claims inquiries via telephone.
• Participate in a comprehensive new hire training program.
• Maintain knowledge of company policies and healthcare regulations.
• Meet customer service performance goals.
• Demonstrate effective communication and problem-solving skills.
• Work from home with occasional onsite training.
• Use Microsoft Office applications effectively.
• Support the mission to improve the health of Louisianans.

Requirements

• High School Diploma or equivalent preferred.
• 1 year of customer service or medical office experience required.
• Completion of relevant medical training can substitute for experience.
• Previous call center experience preferred.
• Strong PC skills including Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to handle stressful situations with calmness.
• Critical thinking and attention to detail are essential.
• Must have a reliable internet connection.
• Ability to work independently and manage multiple tasks.

Benefits

• Competitive pay at $18.00 per hour.
• Comprehensive benefits package including medical, dental, and vision.
• 401k contributions and paid time off.
• Professional development opportunities.
• Access to employee resource groups.
• Wellness programs to support employee health.
• Volunteer opportunities to engage with the community.
• Supportive work environment promoting personal health.
• Opportunities for career growth within the company.
• Smoke and tobacco-free workplace.