Advisor Manager - Remote

Overview

The Advisor Manager will lead a team of Supervisors and Advisors to provide high-quality, personalized support to students in an online school, ensuring productivity that impacts student enrollment and retention.

In Short

• Lead a team of Supervisors and Advisors.
• Provide high-quality support to students.
• Ensure team productivity impacts enrollment and retention.
• Participate in company events and maintain a positive attitude.
• Recruit, train, and guide contact center staff.
• Manage ticket and text queues effectively.
• Translate objectives into performance targets.
• Provide guidance through one-on-one sessions.
• Monitor critical metrics for improvement.
• Utilize data for trend analysis and reporting.

Requirements

• Bachelor's degree in relevant fields or equivalent experience.
• Minimum 5 years in contact center or education.
• Minimum 3 years of leadership experience.
• Experience with families in educational settings preferred.
• Strong interpersonal skills and focus on customer experience.
• Excellent organizational and analytical skills.
• Proficiency with Google Apps and Salesforce.
• Exceptional time management skills.
• Ability to empathize and communicate effectively.
• Strict attention to detail.

Benefits

• Medical, dental, and vision coverage for as little as $1/month.
• Personal paid time off plus major holidays.
• 100% employer-paid disability and life insurance.
• 401(k) with employer match up to 6%.