Social Media & Moderation Project Manager - Remote

Overview

We are seeking an experienced and passionate Social Media & Moderation Project Manager to lead client-facing projects across online communities, forums, and social platforms. This is not a traditional CS/PM hybrid role — we are looking for a true subject matter expert in social engagement, moderation operations, and community management.

In Short

• Proactively guide clients, lead internal operations, and drive continuous improvement while maintaining a strategic, client-first mindset.
• Manage daily project operations and elevate the client relationship by offering proactive insights, anticipating needs, and championing community health and safety initiatives.
• Help define the future of social engagement support for leading brands.

Requirements

• 3-5 years of experience managing social media, community management, or moderation projects.
• Proven experience leading remote teams (employees and contractors) in a client-facing role.
• Strong expertise across social platforms (Facebook, Instagram, Twitter/X, TikTok, Reddit, Discord, forums).
• Deep understanding of brand voice, community building, moderation strategies, and platform-specific needs.
• Experience managing QA processes, KPI/SLA deliverables, and performance improvement plans.
• Exceptional client-facing communication skills; experience leading strategic discussions and reporting.
• Highly organized with strong project documentation, operational planning, and multitasking skills.
• Ability to balance strategic leadership with hands-on operational management.
• Familiarity with tools like Zendesk, Khoros, Sprinklr, Asana, Trello, or equivalent project management/community platforms is a plus.
• Knowledge of Trust & Safety practices and escalation protocols is preferred.

Benefits

• Competitive benefits.
• Most positions are remote.