Remote Otter LogoRemoteOtter

Social Media & Moderation Project Manager - Remote

Posted 4 days ago
Marketing
Full Time
Nigeria

Overview

We are seeking an experienced and passionate Social Media & Moderation Project Manager to lead client-facing projects across online communities, forums, and social platforms. This is not a traditional CS/PM hybrid role — we are looking for a true subject matter expert in social engagement, moderation operations, and community management.

In Short

  • Proactively guide clients, lead internal operations, and drive continuous improvement while maintaining a strategic, client-first mindset.
  • Manage daily project operations and elevate the client relationship by offering proactive insights, anticipating needs, and championing community health and safety initiatives.
  • Help define the future of social engagement support for leading brands.

Requirements

  • 3-5 years of experience managing social media, community management, or moderation projects.
  • Proven experience leading remote teams (employees and contractors) in a client-facing role.
  • Strong expertise across social platforms (Facebook, Instagram, Twitter/X, TikTok, Reddit, Discord, forums).
  • Deep understanding of brand voice, community building, moderation strategies, and platform-specific needs.
  • Experience managing QA processes, KPI/SLA deliverables, and performance improvement plans.
  • Exceptional client-facing communication skills; experience leading strategic discussions and reporting.
  • Highly organized with strong project documentation, operational planning, and multitasking skills.
  • Ability to balance strategic leadership with hands-on operational management.
  • Familiarity with tools like Zendesk, Khoros, Sprinklr, Asana, Trello, or equivalent project management/community platforms is a plus.
  • Knowledge of Trust & Safety practices and escalation protocols is preferred.

Benefits

  • Competitive benefits.
  • Most positions are remote.
LE009 ModSquad CX Limited logo

LE009 ModSquad CX Limited

ModSquad has been reinventing the Customer Experience Services industry since 2007, collaborating with a diverse range of clients from startups to Fortune 500 companies, including notable names like Spotify, VSCO, Vimeo, and Tourism Ireland. The company operates in over 90 countries, supporting more than 50 languages, and primarily functions as a remote organization.

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