バイリンガルカスタマーサポートエージェント 日本語 英語 - Remote

Overview

The company Keywords Studios, based in Ireland, is looking for a Japanese Customer Support Agent to respond to inquiries from players of famous games in Japanese.

In Short

• Respond to inquiries via email or chat.
• Handle questions from players using management tools.
• Escalate issues to supervisors or clients when necessary.
• Create and update documents such as reports and manuals.
• Translate inquiries and read documents in English.
• Participate in internal communications in English.
• Work in a casual and diverse environment.
• Focus on work-life balance.
• Be part of a growing game service provider.
• Collaborate with a team of professionals.

Requirements

• Fluent in Japanese.
• Good communication skills.
• Ability to handle customer inquiries effectively.
• Experience in documentation and reporting.
• Basic understanding of English.
• Team player.
• Problem-solving skills.
• Experience in customer service is a plus.
• Willingness to learn and adapt.
• Familiarity with gaming is a plus.

Benefits

• Work in a diverse and inclusive environment.
• Focus on work-life balance.
• Opportunity to work with a global team.
• Professional development opportunities.
• Casual work atmosphere.
• Access to various resources and tools.
• Engagement with the gaming community.
• Flexible working hours.
• Supportive management.
• Potential for career growth.