Clinical Liaison - Part-time Temporary - Remote

Overview

Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery—helping survivors improve mobility, independence, and quality of life.

In Short

• Support commercial team activities by providing IpsiHand product education, clinical training, and in-service support to healthcare providers, rehabilitation teams, and patients.
• Identify and execute on IpsiHand screening day opportunities, including outreach planning, target engagement, scheduling, completing screenings, and patient follow-up.
• Conduct EEG screenings, both in person and remote.
• Support referral, registration, and enrollment workflows by reviewing hospital patient census, triaging appropriate referrals, and aligning with discharge planning.
• Conduct in-hospital and post-acute meetings with new Kandu referrals to educate patients and care partners, obtain consent and insurance information, and schedule appointments.
• Provide feedback on non-enrollment trends, improvements to referral and onboarding workflows, and message testing.
• Represent Kandu, Inc. at community-based outreach events, collect new leads, and communicate opportunities to leadership.
• Participate in client status calls and meetings.
• Daily travel to partner sites is required.
• Hospital credentialing is required - may include TB testing, drug testing, proof of COVID vaccination, MMR vaccination, Hepatitis B vaccination, varicella vaccination, and other testing as required by client hospital.

Requirements

• Bachelor’s degree in marketing/sales.
• At least 4-6 years direct customer service experience required.
• 2-4 years experience in a healthcare setting required.
• 2-4 years medical device, healthcare, or digital health sales experience required.
• Strong communication skills and ability to adapt communication based on audience.
• Experience with health plan benefits and eligibility.
• Ability to adapt approach and methods to achieve results in dynamic environments.
• Strong comfort level with technology, including mobile apps and various smartphones.
• Must have reliable transportation (personal vehicle).
• Committed to product knowledge and willingness to learn.

Benefits

• Competitive Compensation ($35-$42/Hour DOE) for 20-29 Hours per week.