Remote Customer Service Representative

Overview

We are seeking a highly motivated and experienced Remote Customer Service Representative to join our team, responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery.

In Short

• Manage and lead a team of remote customer support representatives
• Develop and implement customer service policies and procedures
• Monitor team performance and provide coaching and feedback
• Handle escalated customer inquiries and issues
• Analyze customer feedback and implement improvements
• Collaborate with other departments for seamless customer experience
• Manage debt collections and overdue payments

Requirements

• Proven experience in a customer support management role
• Excellent communication and leadership skills
• Strong problem-solving abilities
• Ability to work effectively in a remote team environment
• Experience with customer support software and tools
• Bachelor's degree in Business Administration or related field (preferred)

Benefits

• Competitive salary
• Remote work flexibility
• Health and wellness benefits
• Professional development opportunities