Technical Support/Presales Analyst - Remote

Overview

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. We are seeking a skilled Bilingual Technical Support/Presales Analyst to join our team in Spain. This hybrid role combines exceptional technical support with presales assistance, ensuring our clients have an outstanding experience.

In Short

• Provide top-notch technical and functional support to clients worldwide through email, tickets, and remote sessions.
• Analyze and optimize client configurations, recommending improvements to enhance platform efficiency.
• Work closely with the development and customer success teams to troubleshoot and resolve complex technical issues.
• Support the sales team throughout RFI and RFP processes by providing technical insights.
• Conduct tailored product demonstrations that address clients’ pain points.
• Respond to technical questions from internal and external stakeholders.

Requirements

• Fluency in English and Spanish (spoken and written).
• Experience in technical support, presales, or software implementation.
• Strong communication and problem-solving skills.
• Familiarity with Windows and Linux environments, as well as networking and connectivity.

Benefits

• Career development opportunities.
• English lessons.
• Extended PTO.