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Analyst - Intelligent Automation - Remote

Posted Yesterday
All others
Full Time
Philippines

Overview

Probe Group is seeking a proactive Analyst to join our Managed Services team, focusing on client interaction and modern automation technologies.

In Short

  • Monitor and respond to client service tickets in ServiceNow.
  • Build rapport with client stakeholders through effective communication.
  • Prepare reports on ticket volumes and SLA compliance.
  • Collaborate with senior consultants to resolve complex issues.
  • Stay open to learning in automation and cloud platforms.
  • Conduct client-facing meetings to discuss ticket status.
  • Manage multiple tickets in a fast-paced environment.
  • Interest in automation tools like UiPath and Microsoft Power Platform.
  • Basic understanding of IT service management tools.
  • Knowledge of ITIL principles is a plus.

Requirements

  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities.
  • Familiarity with IT service management tools.
  • Comfortable in client-facing situations.
  • Exposure to Microsoft Power Platform and UiPath is a plus.
  • Interest in cloud platforms like Azure.
  • Knowledge of service management best practices.

Benefits

  • Join a diverse and inclusive culture.
  • Opportunities for upskilling and professional growth.
  • Be part of a global team with a passion for innovation.
  • Engage in projects that transform customer experiences.
  • Work in a digitally-enabled and data-driven environment.

I.P

Innovior Pty

Innovior Pty is a digital transformation organization that is part of Probe Group's portfolio, specializing in enterprise-scale intelligent automation, AI implementation, and advanced analytics. As a member of a global business with 19,000 team members, Innovior is dedicated to combining human expertise with technology to deliver exceptional results. The company fosters an inclusive culture that values diversity and encourages individuals to bring their authentic selves to work, while focusing on providing a human touch in every interaction.

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