Analyst - Intelligent Automation - Remote

Overview

Probe Group is seeking a proactive Analyst to join our Managed Services team, focusing on client interaction and modern automation technologies.

In Short

• Monitor and respond to client service tickets in ServiceNow.
• Build rapport with client stakeholders through effective communication.
• Prepare reports on ticket volumes and SLA compliance.
• Collaborate with senior consultants to resolve complex issues.
• Stay open to learning in automation and cloud platforms.
• Conduct client-facing meetings to discuss ticket status.
• Manage multiple tickets in a fast-paced environment.
• Interest in automation tools like UiPath and Microsoft Power Platform.
• Basic understanding of IT service management tools.
• Knowledge of ITIL principles is a plus.

Requirements

• Strong written and verbal communication skills.
• Ability to manage multiple priorities.
• Familiarity with IT service management tools.
• Comfortable in client-facing situations.
• Exposure to Microsoft Power Platform and UiPath is a plus.
• Interest in cloud platforms like Azure.
• Knowledge of service management best practices.

Benefits

• Join a diverse and inclusive culture.
• Opportunities for upskilling and professional growth.
• Be part of a global team with a passion for innovation.
• Engage in projects that transform customer experiences.
• Work in a digitally-enabled and data-driven environment.