Bilingual Caseworker - 12 Month Contract - Remote

Overview

The Bilingual Caseworker will manage assigned projects and provide telephone support, ensuring adherence to company processes while assisting patients and healthcare professionals.

In Short

• Manage assigned projects and cases.
• Provide telephone support for patients and healthcare professionals.
• Implement case management protocols.
• Document activities in program-specific databases.
• Participate in ongoing training and development.
• Communicate effectively with team members.
• Assist in training new caseworkers.
• Report adverse events as required.
• Handle multiple tasks and maintain attention to detail.
• Utilize Microsoft Office tools effectively.

Requirements

• Associate's degree or equivalent experience in relevant fields.
• Minimum of one year of customer service experience.
• Bilingual in French and English.
• Strong problem-solving skills.
• Experience in the medical or pharmaceutical field is a plus.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent communication skills.
• Strong organizational skills and attention to detail.
• Ability to meet deadlines consistently.
• Effective interpersonal and leadership skills.

Benefits

• Comprehensive medical, dental, and vision care.
• Support for working families, including backup care and adoption assistance.
• Paid parental and caregiver leave.
• Professional development resources and training programs.
• Opportunities for mentorship and volunteer activities.