Associate, Loss Mitigation - Remote

Overview

The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts.

In Short

• Manage a queue of delinquent 80+ days past due accounts.
• Handle inbound and outbound calls as needed.
• Ensure all account activity is properly documented.
• Adhere to department standards for effective queue management.
• Participate in coaching and development sessions.
• Collaborate cross divisionally to achieve a seamless customer experience.
• Perform all other duties as assigned.

Requirements

• 1-2 years collection or relevant experience (automotive preferred).
• Previous experience in late-stage collections is preferred.
• High school graduate or GED equivalent.
• Bachelor’s degree preferred.
• Ability to manage time effectively.
• Strong negotiation skills.
• Skip tracing skills.
• Basic computer skills.
• Strong communication skills.
• Strong listening skills.

Benefits

• Medical, Dental and Vision plans.
• Immediate 401(k) matching and vesting.
• Vehicle purchase and lease discounts.
• Paid Volunteer Time Off.
• Tuition reimbursement.