ServiceTrade Configuration Consultant - Remote

Overview

The ServiceTrade Configuration Consultant is responsible for the end-to-end setup, optimization, and ongoing administration of the ServiceTrade platform. This role acts as the critical link between field operations and back-office teams, ensuring the system is configured to support efficient service delivery, accurate reporting, and scalable growth.

In Short

• Configure and maintain ServiceTrade entities including service lines, job types, assets, and deficiency tracking.
• Align system structure with operational workflows and compliance requirements.
• Continuously optimize configurations as business processes evolve.
• Design and manage automated workflows, triggers, and status transitions across the service lifecycle.
• Improve scheduling, dispatching, and technician productivity through smart automation.
• Lead data migration efforts from legacy systems into ServiceTrade.
• Serve as a high-level escalation point for office staff and field technicians.
• Build custom reports and dashboards to track KPIs such as technician utilization and revenue per hour.
• Partner with leadership to deliver actionable operational insights.
• Develop documentation and best practices for system usage.

Requirements

• Proven experience implementing or administering ServiceTrade in a commercial service environment (HVAC, Fire Protection, Plumbing preferred).
• Strong understanding of mobile workforce management, dispatching, and field service operations.
• Ability to translate operational requirements into effective technical configurations.
• Comfortable working cross-functionally with operations, finance, and leadership teams.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Engagement with cross-functional teams.
• Professional development opportunities.
• Work in a dynamic and growing environment.