Customer Service Representative (Entry Level) - Remote

Overview

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking for a Customer Service Representative to start immediately, who will manage customer interactions and ensure satisfaction.

In Short

• Manage inbound and outbound calls
• Resolve customer concerns effectively
• Build relationships with customer accounts
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions
• Follow communication procedures and guidelines
• Engage customers proactively
• Work during US hours (20-40 hours/week)
• Remote work environment
• Entry-level position

Requirements

• 1-2 years of experience in customer service
• Excellent English communication skills
• Tech savvy with current technologies
• Organizational and time management skills
• Proactive with attention to detail
• Able to work on a graveyard shift
• USB Headset with Noise Cancellation
• Working Webcam
• Computer with specified requirements
• Stable internet connection

Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Supportive Team Environment
• Opportunities for Career Growth
• Holiday & Overtime Pay