Techno-Functional Analyst - Remote

Overview

Gappify is seeking a global-oriented, self-motivated Techno-Functional Analyst, reporting directly to the Functional Analyst Team Lead, who can take the lead on the customer product experience from post-sales to go live. This is an exciting opportunity to work with cutting-edge technology that will change the future of finance and accounting and allows you to drive real improvement in customers' accrual processes through the use of our Gappify product. The right candidate for this role will have strong technical aptitude and communication skills. We are also looking for someone highly motivated and can adapt, keep pace, and flourish in an innovative startup environment.

In Short

• Provide expert guidance and training to customers through live UAT walk-through demonstrations.
• Conduct detailed technical reviews of customer configurations.
• Interpret and analyze integration flows within Celigo and NetSuite.
• Support and troubleshoot API integrations.
• Demonstrate a strong technical background and effective communication.
• Organize, prioritize, and manage multiple tasks for customer implementations.
• Manage and track multiple implementations concurrently.
• Collaborate with the project manager to ensure software configuration meets customer needs.
• Become a subject matter expert on SaaS accrual accounting software.
• Maintain accurate documentation of review and validation processes.

Requirements

• Bachelor's/Master’s degree in Accounting, Business Administration, Computer Science, or related field.
• Technical Expertise in API troubleshooting, NetSuite, Celigo and/or Verisori.
• Strong technical aptitude and troubleshooting skills.
• At least 3 years experience with ERP systems in a SaaS environment.
• Finance and accounting education or work experience is desired.
• Strong written/verbal English communication skills.
• Good customer-facing communication skills.
• Attention to detail and accuracy.
• Proactive problem solving skills.
• Ability to work independently and as part of a team.
• Desired knowledge of JIRA and Google Suite.

Benefits

• Guided by H.A.R.T and Balance: Honesty, Accountability, Respect, Teamwork.
• Creating great products for customers and experiences for team members.
• Equal opportunity employer encouraging diverse backgrounds.
• Welcoming unique perspectives and no tolerance for discrimination.