Ticketing & Logistics Specialist - Remote

Overview

We are looking for a detail-oriented and highly organised Ticketing Coordinator to join our team. In this role, you will collaborate closely with our internal ticketing team, venues, and box offices to manage ticketing logistics for active tour dates. This position is essential in ensuring accurate ticketing operations and timely execution of ticketing plans across multiple events.

In Short

• Collaborate with the internal ticketing team to build and manage comprehensive ticketing plans for all active tour dates.
• Communicate directly with venues and box offices to request and confirm updated ticket counts.
• Secure seat allotments and verify seat locations.
• Clarify event-specific ticketing logistics.
• Manage ongoing communications via email and phone with venue partners and box office contacts.
• Deliver accurate and timely will-call lists to project managers for touring events.
• Support the management of internal hold requests and comp ticket allocations.
• Assist in implementing ticketing directives from the Business Development team and ticketing managers.
• Maintain meticulous documentation and version control across ticketing plans and venue communications.

Requirements

• Advanced proficiency in Microsoft Excel; must be comfortable using Pivot Tables, XLOOKUP and/or VLOOKUP, SUMIFS and other conditional formulas.
• Excellent written and verbal communication skills; comfortable making high-volume outbound calls and managing detailed email threads.
• Proven ability to meet tight deadlines and thrive in a fast-paced environment.
• Strong attention to detail and high accuracy in data entry and reporting.
• Previous experience in ticketing or live event operations is a strong plus.
• Self-starter with the ability to manage and prioritise multiple projects simultaneously.
• Comfortable working collaboratively with cross-functional teams.

Benefits

• Work with a fast-growing company in the entertainment industry.
• Opportunity to collaborate with various teams and partners.
• Flexible working environment.
• Develop skills in ticketing and event management.