CX Analyst - Remote

Overview

The CX Analyst will be responsible for ensuring smooth coordination and timely updates between service providers and homeowners, while providing excellent customer support.

In Short

• Proactively communicate with service providers and homeowners daily.
• Prioritize requests based on provider quality and urgency.
• Monitor and respond to incoming messages promptly.
• Assist service providers and homeowners with general support needs.

Requirements

• Excellent communication skills in English, written and verbal.
• Strong attention to detail and organizational skills.
• Diligent work ethic.
• Past customer-facing experience preferred.
• Experience with Excel and Google Sheets preferred.

Benefits

• Opportunity to work in a growing company.
• Flexible working environment.
• Collaboration with diverse teams.
• Potential for career advancement.
• Supportive company culture.