Senior Amazon Customer Service and Operations Associate - Remote

Overview

We are seeking a motivated and customer-focused individual to join our team as a Senior Amazon Customer Service and Operations Associate. In this role, you will manage customer inquiries and reviews while driving customer satisfaction and operational excellence.

In Short

• Oversee Amazon customer service operations with a focus on efficiency improvements.
• Handle high-stakes escalated cases with expert judgment.
• Develop a comprehensive review management strategy.
• Lead initiatives to reduce negative feedback.
• Ensure compliance with Amazon policies.
• Mentor junior team members and provide training.
• Collaborate with marketing, product, and operations teams.
• Build dashboards to measure customer service metrics.
• Identify competitors using unfair techniques.

Requirements

• Experience with Amazon Seller Central and customer service platforms.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Customer-first mindset.
• Experience with review management processes.
• Prior experience in e-commerce operations preferred.

Benefits

• Medical and dental benefits after 6 months.
• Paid Time Off (PTO) for full-time team members.
• High growth trajectory with reviews.
• Quarterly Internet Reimbursement.
• Gym membership credit.
• Work from anywhere - remote opportunity.
• Annual Team Bonding Event.