Administrative Case Worker (Norwegian Speaking) - Remote

Posted 16 weeks ago

Customer Service

Full Time

Copenhagen, Denmark

Organizational Skills

Teamwork

Legal-tech

Overview

As a Norwegian-speaking Caseworker at Flyhjælp, you will support customers in claiming flight compensation, ensuring a human touch and legal-tech efficiency.

In Short

Review and assess flight compensation claims
Communicate with customers via email in a professional tone
Organize case documents and manage information
Assist in preparing claims for court cases in Norway
Support process improvements and team tasks
Full-time position with flexible hybrid work
Up to 5 weeks of remote work per year from anywhere in the EU
Opportunity to work from the Berlin office occasionally
Join an international, supportive team
Opportunities for personal and professional development

Requirements

Fluent in Norwegian and English
Customer service experience
Structured and detail-oriented
Positive and proactive mindset
Enjoy working in a team
Open to learning new tools

Benefits

Flexible hybrid work arrangement
Remote work opportunities
Monthly lunch plan
Supportive team environment
Professional development opportunities

Flyhjælp ApS

Flyhjælp ApS is an ambitious and innovative legal-tech company based in Copenhagen, dedicated to helping air passengers across Europe claim compensation for delayed or canceled flights. With a strong focus on customer service and a human touch, Flyhjælp combines legal expertise with technology to streamline the claims process. The company has experienced rapid growth since joining forces with the German company Flightright in 2021, enhancing its presence in the Nordic market. Flyhjælp fosters a collaborative and supportive work environment, offering flexible hybrid work options and opportunities for personal and professional development. The team is diverse, consisting of committed employees from various parts of Europe, and is driven by a mission to bring justice to travelers.

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