Business Systems Analyst – Customer Experience (CX) Center Support - Remote

Overview

Fairway Lawns is seeking an experienced Business Systems Analyst specializing in NICE CXOne to provide technical support and ensure effective operation of our contact center platform.

In Short

• Provide technical support for NICE CXOne.
• Develop and deliver user training sessions.
• Coordinate with IT for security and reliability.
• Collaborate with cross-functional teams.
• Document and maintain knowledge bases.
• Conduct root cause analysis for issues.
• Manage escalated complex issues.
• Contribute to customer satisfaction.
• Support NICE CXOne migrations and integrations.

Requirements

• Proficiency in VoIP applications, especially NICE CXOne.
• Experience in helpdesk or technical support roles.
• Familiarity with Caller Branding solutions.
• Bachelor’s degree in IT or related field.
• Exceptional customer service skills.
• Strong analytical and problem-solving abilities.
• Effective team collaboration skills.
• Experience with project management tools.
• Excellent communication skills.
• Strong organizational skills.

Benefits

• Opportunity to work in a collaborative environment.
• Professional development and training opportunities.
• Flexible work arrangements including remote options.
• Engagement in significant projects.
• Potential for career advancement.