Senior Client Service Manager (m/w/d) in Vollzeit und Remote

Overview

Factor Eleven GmbH is a provider of product and technology solutions in the digital media segment, working for a variety of well-known clients and currently employing 130 people. Factor Eleven is an exciting revolution in the marketing and media segment. Our mission is to make the planning, booking, execution, and controlling of marketing campaigns easier and better.

In Short

• Independent management and execution of client campaigns
• Operational contact for desktop, mobile, DOOH, and video campaigns
• Interface between clients and internal departments
• Organization and execution of campaign-related meetings
• Creation of advertising formats in coordination with clients
• Management of approval processes for advertising materials
• Review and dispatch of detailed reports
• Presentation of campaign results
• Correspondence with external service providers
• Support and development of existing clients

Requirements

• Completed degree or comparable training
• At least 5 years of experience in media/digital marketing
• Initiative, teamwork, and resilience
• Assertiveness and goal-oriented approach
• Strong customer and service orientation
• Independent and sales-oriented work
• Proficient in MS Office, especially Excel and PowerPoint
• Excellent communication skills
• Fluent in German and English
• Experience in retail is a plus

Benefits

• 100% remote work
• Workation days possible
• Attractive and transparent compensation model
• Direct contact with marketing decision-makers
• Quarterly team-building activities
• Work in a motivated sales team
• Flat hierarchies and quick decision-making
• Access to a training platform
• Exceptional annual events
• Monthly credit for Edenred City usage