Support & Operations Assistant (m/f/d) - 100% Remote

Overview

We are looking for new team members (m/f/d) to support our remote team with various tasks.

In Short

• Work as a central hub for customer communication and operations.
• Prioritize and categorize customer support emails.
• Draft professional and empathetic responses to customer inquiries.
• Organize and create systems for internal processes.
• Handle daily operational tasks and manage deadlines.
• Support technical issues and manage client accounts.
• Prepare reports and assist in bookkeeping.
• Flexible working hours with a commitment of 20 hours per week.
• 100% remote work environment.
• Collaborate with a supportive team.

Requirements

• Structured and organized, able to handle digital chaos.
• Fluent in German and good English communication skills.
• Experience with tools like Excel, Word, Slack, Notion, QuickBooks.
• Ability to set deadlines and self-organize.
• Willingness to take responsibility and complete tasks efficiently.

Benefits

• 100% remote work - work from anywhere.
• Flexible scheduling.
• High level of responsibility and involvement in shaping your role.
• A genuine team that supports each other.
• Competitive hourly wage of €15 - €20.